BENEFITS OF IN-HOME CARE
At Home Senior Services was founded in order to offer quality service and value to seniors wishing to remain in their own homes. Having in-home assistance allows you to maintain control over things that are important to you: remaining in familiar surroundings, staying in touch with family, friends, and even pets. You keep your own routines. All of your possessions are available to you.
ADAPTED TO YOUR INDIVIDUAL NEEDS
We adapt our services and scheduling to meet your needs. First, we learn and recognize what services you want us to provide, and how often. We offer services as little as one hour each week. Second, together with frequent reviewing we acquire the needs assessed to personalize the selection of staff members available to you.
YOU KNOW WHAT, WHEN, WHO, AND HOW MUCH
After learning your needs, we propose a task list and schedule for the services you requested, along with the weekly fee. We send out weekly schedules via mail and email. We believe you will find our services to be valuable and affordable. You may change or cancel your service within one business day's notice. When service begins, a supervisor will personally introduce each care giver to you before the actual services begin.
CAREFULLY SELECTED STAFF
Each staff member has received a thorough review of their past employment, their current level of skills, their integrity, and their desire to assist seniors. We use the same care in selecting staff for you as we would for selecting staff to assist our family members.
BONDED, TRAINED AND CAPABLE
All our staff members are bonded for their actions. We orient them to our practices for accomplishing assignments and to our standards of dependability and courtesy. Our care staff acquire six sessions of annual training in a dedicated classroom. Each session oriented with live instructors pertaining to new or updated training procedures. Before they begin an assignment with you, we review with them the services you requested and ensure they can accomplish them with orientation and practice.
OUR CARE GIVERS RECEIVE REGULAR SUPERVISION
Before our care givers begin an assignment, one of our Service Coordinators reviews your Service Plan with them to confirm they have the skills for the assignment. The Service Coordinator then arranges an introduction so you can meet the care giver, usually a day before the first day of the assignment. After the assignment begins, our Service Coordinator contacts you to learn if your needs and expectations were met.
Service Coordinators routinely meet with clients once or twice each month, and evaluate the service you are receiving. If changes are needed they communicate those changes to the care giver. In turn, each care giver’s performance is reviewed each month, and they receive a substantial reward when achieving our established standards.
WE PROVIDE MORE VALUE
When comparing in-home care providers, compare more than hourly rates. Consider performance too.
Our care givers have been asked to join our staff because they have shown themselves to be capable, dependable, and trustworthy. They receive some of the highest wages paid by legitimate companies on the central coast, plus paid time off, health insurance, generous travel allowances, and more. This allows us to attract and retain the best.
Capable, well paid, properly directed and supervised care givers are productive and reliable. Our care givers will accomplish much in a two-hour daily visit. This is about half the minimum time many agencies will schedule. While they may have a lower hourly rate, their daily and weekly cost is substantially greater. Thus, performance has value.